Terms of Service

1. Agreement

By registering for or using Elevate Management, you agree to these Terms of Service and our Privacy Policy. If you do not agree, do not use the platform.

2. Definitions

• Platform — the Elevate Management software and related services operated by HexaCode.
• You / Customer — the managing agent, body corporate, HOA, trustee, or authorised user registering for or using the platform.
• Responsible party — the organisation that determines the purpose and means of processing personal information about owners, tenants, and other data subjects (usually your body corporate or managing agency).
• Operator — HexaCode, which processes personal information on your instructions to provide the platform.
• Personal information — information relating to an identifiable person, as defined in POPIA.
• Complex / portfolio — the property, body corporate, HOA, or rental portfolio you manage in the platform.

3. Service description

Elevate Management provides software for property portfolios, body corporates, HOAs, and managing agents to manage units, owners, tenants, finances, communications, and related operations. Features depend on your subscription plan and enabled modules.

4. Your account

• You must provide accurate registration information and keep credentials secure.
• You are responsible for activity under your account and for staff you authorise.
• You must comply with POPIA and other applicable laws when processing personal information in the system.
• You must not use the service for unlawful, abusive, or fraudulent purposes.

5. Subscription and billing

Paid plans, trial periods, and billing cycles are described during signup and in your subscription settings. Fees are charged via the payment methods configured (for example PayFast). Failure to pay may suspend access.

6. Managing agent responsibilities

As a managing agent or administrator, you act as responsible party (or operator on behalf of a responsible party) for personal information you load about owners, tenants, and other data subjects. You must:

• Obtain lawful consent or another lawful basis before processing
• Configure appropriate access roles for trustees and staff
• Respond to data subject requests relating to your complex's data
• Maintain trust accounting and records as required by law

7. Platform operator role

HexaCode provides the platform as an operator. We maintain the service, process account and billing data, and subprocess personal information as described in the Privacy Policy. We do not provide legal, tax, or accounting advice.

8. Acceptable use

You must not:

• Attempt to breach security or access data you are not authorised to view
• Upload malware or interfere with service availability
• Reverse engineer or resell the service without written permission
• Use the AI assistant to process special personal information without appropriate safeguards

9. Intellectual property

The platform, branding, and documentation remain the property of HexaCode or its licensors. You retain ownership of data you upload. You grant us a licence to host and process that data to provide the service.

10. Availability and support

We aim for high availability but do not guarantee uninterrupted access. Maintenance, upgrades, and third-party outages may occur. Support is provided via configured channels for subscribed customers.

11. Limitation of liability

To the extent permitted by South African law, the service is provided "as is". Our total aggregate liability to you for any claim arising out of or relating to these terms or the service is limited to the total fees paid by you to us in the twelve months preceding the claim, except where liability cannot be limited by law.

12. Termination and data export

You may stop using the service at any time. We may suspend or terminate access for breach of these terms or non-payment. Before closure, export your complex data using available export and reporting features where provided. After termination, we may retain certain data as described in section 13 and the Privacy Policy.

13. Data retention

We retain platform account, billing, and operational data for as long as needed to provide the service, meet legal obligations, and resolve disputes.

You are responsible for determining appropriate retention periods for owner, tenant, levy, and trust records in accordance with STMA, CSOS, trust accounting, and POPIA requirements.

When the retention period you have determined expires, or when your account is terminated, we will securely delete or anonymise the data within a reasonable timeframe, except where we are required by law to retain it for longer. You may request a data destruction certificate upon request.

14. Governing law

These terms are governed by the laws of the Republic of South Africa. Disputes should be resolved in South African courts unless otherwise agreed in writing.

15. Contact details

Support: marshantviktor97@gmail.com

16. Updates to these terms

We may update these Terms of Service from time to time. Material changes will be reflected by a new version number shown at the top of this page. Where required, continued use of the platform after notice may require renewed acceptance in the admin panel. The current version is 2026.06.01.